Package the item(s) to be returned in the original Dyson packaging.Call the Contact Center to initiate your return and to identify the correct return shipping address and method.To receive a full refund for an item purchased from Dyson, please follow these three steps: If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-86) or visit /returns prior to returning your merchandise. 1-866-MY-DYSON (1-86) - Our Helpline is available from 8am - 8pm Monday to Friday, and 9am-6pm Saturday (closed Sunday).Most inquiries are handled within two hours or less Our Digital Support team is available 24 hours a day, 7 days a week.Dyson Direct will pay for return shipping. If purchased in a Dyson Demo Store or Service Center location, a return must be made within 14 days from the purchase date. Dyson Zone has a 14 day refund policy from the shipped delivery date.

*This policy excludes wearable devices such as Dyson Zone. For purchases made at a Dyson Demo Store or Dyson Service Center, a return must be made within 30 days from the purchase date. If you’d like to return a Dyson machine* for a full refund, you need to return the machine, accessories, and attachments within 30 days from the delivery date. Dyson only ships to US delivery addresses in the 50 states, cannot deliver to PO boxes or APO/FPO addresses, and cannot guarantee scheduled delivery to Hawaii and Alaska. Transit time may vary depending on proximity to distribution center and inventory availability. To ensure the security of purchases, Dyson may need to contact customers to validate orders, which may cause delays. Dyson will not be held liable for shipping delays caused by severe weather or unforeseen events. On acceptance of orders, Dyson will make every effort to process them within the stated time frame. Any items not part of an order containing a machine will incur a $8.95 shipping and handling charge. All spares and accessories will ship separately, and be delivered between 5-7 business days. Orders will usually ship the next business day if received after 1:00 PM Eastern Time, on Saturday-Sunday, or on public holidays. In-stock orders received by 12:00 PM Eastern Time Monday-Friday will usually ship same day. Eligibility varies by location of item, availability, and the shipping address zip code. The shipping cost of machines (vacuum cleaners, fans, heaters, humidifiers, purifiers, hair dryers, and lighting) is free of charge when ordering on for select zip codes. Please allow 1-2 business days for order processing. Lower price will not be honored if the result of a violation of a Dyson unilateral advertising or pricing policy or if doing so would result in a violation of a Dyson policy.ĭyson reserves the right to rescind this offer at any time and/or modify these terms and conditions as needed.Hair care machine and accessories, which include, but are not limited to, the Dyson Supersonic™, Dyson Airwrap™, Dyson Corrale™, and Dyson Airstrait™ are not eligible for price matching.Machine price must not be lower due to an advertising error or misprint.It cannot be used, damaged, returned, open box, 'close out', 'clearance' or a demonstrator machine. Machine must be new and in original packaging.Excludes third party marketplace sellers other than Dyson. Authorized refurbished machine dealers are limited to Nordstrom Rack, Woot and Zulily. Authorized new product dealers are limited to 1st Party, Home Shopping Network (HSN), Best Buy, Costco, Home Depot, Lowes, QVC, Sam's Club, and Target.Advertised price must be the listed price membership/loyalty, promo code entries or like discounts are not eligible for price matching). Proof of advertised price by an authorized dealer is required (Valid copy of flyer or website URL required.

To locate the serial number on your product, please visit /serial-number-help for location details by specific machine. You can identify the machine serial number on the box or on the product itself. Machine must be the exact same model number as it appears on and in stock.

Visit /pricematch, the chatbox on, or contact our Customer Service team at 1-86 to get started. If within 30 days of purchase you should find the same model currently advertised at a lower price by an authorized US Dyson retailer or by Dyson on a third party marketplace site, we'll refund you the difference if the below details are satisfied. Be confident that you’re getting the best price on.

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